What should an officer do when encountering a mental health crisis during a call?

In situations involving a mental health crisis, employing mental health de-escalation techniques and seeking appropriate resources is critical. This approach prioritizes the safety and well-being of the individual in crisis, while also considering the safety of the officer and bystanders. De-escalation techniques can include communication strategies, such as speaking calmly and empathetically, actively listening, and validating the person’s feelings. These methods can significantly reduce tension and help to stabilize the situation without resorting to force.

Additionally, understanding mental health crises allows officers to recognize symptoms and behaviors characteristic of such conditions. By seeking the appropriate resources, like mental health professionals or crisis intervention teams, officers can facilitate a path to receiving the necessary care for the individual rather than defaulting to law enforcement measures like arrest. This approach aligns with modern policing practices focused on community safety and support, reflecting a recognition of the complexities involved in mental health issues.